Senior Technology Executive
Bon Secours Health System Inc is a healthcare organisation which located in Marriottsville, Maryland.
Experienced healthcare technology executive with a successful track record of aligning technology strategies with company goals. Charismatic with critical thinking skills and a fresh perspective leveraged to deliver business-oriented technology solutions that add bottom-line value to the organization demonstrated in healthcare as well as other industries. Equally successful in innovation, transformational change, and operating effectiveness. An articulate leader and a professional facilitator with a proven history of collaborating with other departments to identify opportunities for the company. Able to engage employees as well as recruit, develop, and retain talented team members. Leadership•Conceptualized and led a cross-functional service transformational team of 25 leaders to improve customer satisfaction and IS employee engagement•Led a team of 20 engineers that lowered software deployment time more than 80% by implementing an enterprise desktop management solution.•Directed a department that saved over $4M annually by optimizing contracts.•Managed Quality Assurance department to conceptualize and implement a quality assurance and test- management solution condensing application testing cycles by 40%•Led the department that responded to updated regulations and designed the company’s disaster recovery solution which maintained the company’s insurance & bond rating. •Led team that redesigned the organization’s remote access solution that reduced costs by more than $100,000 annually.Process Innovation and Cost Management•Redesigned the Service Desk based on ITIL practices which resulted in fewer helpdesk representatives and an improved technician-to-employee ratio which saved $150,000 annually.