Ian Prokes Email Address

Software Quality Assurance Analyst

East Lansing, Mich.-based BIGGBY COFFEE opened a single store in March of 1995 based on the founding principle that coffee-lovers and the coffee-curious alike would benefit from a less pretentious approach to the standard gourmet caf paradigm. BIGGBY COFFEE introduced connoisseur-worthy drinks with pronounceable names like Teddy Bear and Caramel Marvel, and barista staff surprised guests with simple gestures like free kazoos and bouncy balls for no other reason than to brighten their day. The Big B on the orange background caught on, and today BIGGBY COFFEE has 164 cafes open or under contract across nine states including: Michigan, Ohio, Illinois, Indiana, South Carolina, Wisconsin, Kentucky, Florida, and Texas.

Skills: Audio program fluency with Logic, Pro Tools, Adobe Audition, GarageBand. Music mastering and sound scape production Experienced in Final Cut, Avid, and Adobe Creative Suite Social Media Professional: have run multiple pages at once for multiple businesses. Outstanding Customer Service skills Administrative work experience In depth trouble shooting and problem solving for projects and programs. Adobe Creative Suite (Photoshop, InDesign, Bridge) Writing for broadcast, or news worthy material Objective: Enthusiastic and extremely motivated Michigan State University graduate, seeking to better myself and my employer with my skills and knowledge in the areas of communication and customer service. I hope to use my experiences, education, and strong work ethic to enhance and benefit my future/current employer in achieving their goals. Specialties: Audio Engineering Negotiation Customer Relations/Service Interpersonal Communication Commercial Production Project Management Communication Diversity Problem Solving Creativity