Owner and Operator, BIGGBY Coffee #173 Livonia, MI
East Lansing, Mich.-based BIGGBY COFFEE opened a single store in March of 1995 based on the founding principle that coffee-lovers and the coffee-curious alike would benefit from a less pretentious approach to the standard gourmet caf paradigm. BIGGBY COFFEE introduced connoisseur-worthy drinks with pronounceable names like Teddy Bear and Caramel Marvel, and barista staff surprised guests with simple gestures like free kazoos and bouncy balls for no other reason than to brighten their day. The Big B on the orange background caught on, and today BIGGBY COFFEE has 164 cafes open or under contract across nine states including: Michigan, Ohio, Illinois, Indiana, South Carolina, Wisconsin, Kentucky, Florida, and Texas.
A quick study with a strong background in creating efficient operations, high customer satisfaction levels and happy employees. I focus on ways to make jobs easier to complete in a repeatable fashion to create a system that delivers a consistently high quality product in an easy to learn format. I encourage a fun and lighthearted work environment, allowing staff to enjoy their work and look forward to coming in every day. A happy employee is a quality employee, and that includes me!
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