Shay Black Email Address

Operations Manager, LDAR

BRAND is a trusted contractor for plant construction, shutdown, maintenance, work access, insulation, coatings, refractory, cathodic protection, mechanical services, fireproofing,scaffolding, CUI Management, abrasive blasting, formwork & shoring, Engineering, and much more.

Dedicated operations, customer service, marketing, and sales manager with experience in various markets from BtoB to retail in publishing, IT, engineering, transportation, and environmental related to the oil and gas industry. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line, turnaround of underperforming operations, and increased revenue. Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution and constant improvement of all safety, security, quality and operations policies. A dynamic team leader; able to bring energy, enthusiasm, and humor to motivate team members to achieve potential and meet objectives. A highly organized manager and coach; able to quickly assess needs and provide tools to resolve difficulties, enhance learning, and improve performance. Areas of Expertise Customer Service Management Complaint Handling & Resolution Sales Operations Management Customer Satisfaction Enhancement Marketing across platforms Sales & Margin Improvement Teambuilding & Training Cost-Reduction Strategies Order Fulfillment Specialties: 3d, advertising, cold calling, customer service, customer support, direct mail, email, event management, inventory management, invoicing, marketing, microsoft outlook, microsoft windows, netscape navigator, pick, presentation skills, printers, problem solving, process engineering, proofing, reports, retail, sales, scheduling, shipping, sql, strategic, telephone skills, trade shows, troubleshooting, ups, web site production, environmental, oil and gas operations