Senior Customer Experience Performance Manager, Customer Network Performance
With over 325 years of history and expertise in banking, Barclays operates in over 50 countries and employs approximately 140,000 people worldwide.
Over 20 years experience working at Barclays across a variety of frontline and central roles. Formative years spent in customer facing positions which have built a detailed understanding of how the organisation operates on a day to day to basis. I have looked at customer experience across the corporate market and within key processes such as lending. In recent years I have moved towards the retail market and the current remit focuses on the delivery of tactical and strategic initiatives which enhance the capability and productivity of our Branch and Telephony channels, supporting performance objectives agreed through our Customer Experience Programme. A key part of the role is keeping abreast of best practice across all industries and customer touch points.
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