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Charlie Casey Email Address


Job Title

Senior Customer Experience Performance Manager, Customer Network Performance

Barclays Investment Bank

With over 325 years of history and expertise in banking, Barclays operates in over 50 countries and employs approximately 140,000 people worldwide.


Over 20 years experience working at Barclays across a variety of frontline and central roles. Formative years spent in customer facing positions which have built a detailed understanding of how the organisation operates on a day to day to basis. I have looked at customer experience across the corporate market and within key processes such as lending. In recent years I have moved towards the retail market and the current remit focuses on the delivery of tactical and strategic initiatives which enhance the capability and productivity of our Branch and Telephony channels, supporting performance objectives agreed through our Customer Experience Programme. A key part of the role is keeping abreast of best practice across all industries and customer touch points.

Last University
Is based in London, England, United Kingdom.

Other people working at Barclays Investment Bank:

Sean CharltonManaging Director : Chief Information Officer of Contact Centres
Ashok VaswaniChief Executive Officer, Barclays UK
Teresa DowneyDirector, Global Head of Human Resources Sourcing
D. Po***@barclays.com
Mark Harrison**********@barclays.com
Peter JosseChief Information Officer : Barclays UK
Pete SeddonHead of Digital Delivery
Carrie GalvinDirector, Head of Global Marketing Americas
John ShurmerHead of Learning Global Private Bank
Nicholas GriersonGlobal Salesforce Chief Information Officer and UK Channels Chief Information Officer
Ruchir RodriguesHead of Platforms and European Consumer Business
Ian QuinnHead of Insider Threat Liaison
Shaun TerryChief Technology Officer

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