Lee Buentello Email Address

Director, Student Services Help Desk

Located in the state capital of Texas, Austin Community College is a public, two-year college offering associate's degrees and certificates in more than 180 areas. Each year almost 70,000 credit and continuing education students take advantage of ACC's low tuition, small classes, convenient locations and great instructors.

*Service Strategies Accredited Certified Support Manager *Help Desk Institute Support Metrics and Measurements *Help Desk Institute Service Level Management *Austin Call Center Alliance Member *Business Process Improvement Six Sigma Methodology *High degree of versatility and goal accomplishment with the ability to recognize, analyze, and solve complex problems in a Global environment *Excellent understanding of Organizational Development and Servant Leadership *Team oriented with a passion to help others succeed and to develop a successful team *Proficiency in Windows, MS Office, Excel, PowerPoint, *Working Knowledge of National / International Hiring laws in US, Panama, and Latin America *Fluent in Spanish and Latin American Business / Cultural Practices *Outstanding communication, presentation, organizational, and Statistical Analysis Skills