Anil Gupta Email Address

Senior Executive: Client Services │ Customer Success │ Account Management │ Enterprise Software Implementation

Astea International is a global provider of end-to-end service management software solutions that offer all the cornerstones of service lifecycle management.

I am a resourceful, client-focused, strategic leader with a 15+ year history of IT client services, transformation, revenue generation, and strategic alignment while championing stakeholders and business development in multi-tiered environments. I am adept at building compelling rapport with customers' and prospective customers key buying influences; moving beyond client “wants” to “needs.” I leverage in-depth experience in large-scale cloud architectures, network infrastructure and data center management software, consulting team operations, help desk/application support management, and IT architecture. My areas of expertise includes: ✔Strategy & Process Mapping ✔Key Account Business Development ✔P&L, KPI, ROI, & Budgets ✔Transformational Management ✔Product Lifecycle Development ✔Product Value Added ✔Multi-Site Technology Operations ✔Enterprise Software Implementation ✔Strategic Roadmapping ✔Data-Centric Analytics ✔Market Analytics & Segment Penetration ✔Stakeholder Relationship Engagement ✔Risk Mitigation & Compliance ✔Post-Sale Engagement & Relationships