Renier Basson Email Address

Head of Information Technology Operations and Service Management

We respond quickly to our customers and to market conditions and we make quick, but considered, decisions. While others pay lip-service to customer service, we genuinely believe that the customer is paramount. We are specialists in turning around declining products and we have proven success in product life-cycle management. We revitalise brands through innovative marketing and superlative customer service. Our product portfolio includes some of the most prescribed brands in Australia, and Aspen Australia is ranked number one in the nation in terms of prescriptions written for products marketed by Aspen*.

I am an advocate for maturing and continuously improving the perception and perspective of the IT industry and I see my career as an implicit responsibility to actively "do" to uplift the industry - even if it seems insignificant. Doing the right things for the right reasons is my guiding principal. Delivering value to business and ensuring successful customer outcomes and satisfaction are key success factors in all my endeavors. I am able and have an excellent track record to turn a bad situation into a good one and provide a stable foundation to build on. I like a good challenge and can persevere through the tough times in turning a business or service around into a success story. Business Goals, its governance, process management and process control are the basis from which I work. Surrounding myself with successful people is important and I always on the lookout to identify and empower key talent in teams and allowing them to make an active contribution to business success through IT. Specialties: Business Process Management, Security, Frameworks, Standards, Collaboration, Knowledge Management