Business Relationship Manager
We respond quickly to our customers and to market conditions and we make quick, but considered, decisions. While others pay lip-service to customer service, we genuinely believe that the customer is paramount. We are specialists in turning around declining products and we have proven success in product life-cycle management. We revitalise brands through innovative marketing and superlative customer service. Our product portfolio includes some of the most prescribed brands in Australia, and Aspen Australia is ranked number one in the nation in terms of prescriptions written for products marketed by Aspen*.
Currently the Business Relationship Manager for Aspen Group Digital Technology. Having served as IT Manager for Aspen Holdings and Service Delivery Manager over the past 8 years, I have now moved into a group wide role of managing the relationship between Business and IT. Our customers (internal and external) are the most important voice. IT needs to ensure that we listen to these voices and develop solutions to best meet our customers needs whilst maximising value for these customers. It is imperative that IT work closely with business to determine IT demand and ensure this is translated into solutions that yield benefit and value. Previous functions and roles held in Aspen include: - Responsible for IT in Aspen Pharma Trading Ltd (Dublin) which handles various Group functions including Regulatory and Pharma Co-vigilance. - IT Manager role for Aspen Holdings, as well as fulfilling the role of Service Delivery Manager for Holdings IT. This included, among others, the following key activities: Developing and maintaining constructive relationships with the key senior group business executives, business unit heads and the business in general and acting as the first point of contact to business for service escalations. Ensuring services are delivered to business as per service level agreements (SLAs) for all operational services. Proactive prevention of service failures, reduction of service risks and improvement in the quality of service, in conjunction with all other processes. Instigating and coordinating Service Improvement Plans (SIP) for the management, planning and implementation of all service and process improvements. I carry this portfolio as well as other responsibilities spanning both Group IT as well as Holdings IT. - Member of Group IT Manco. - Oversight role for Group PMO and Solution Delivery