Keith Joy Email Address

Head of Technical Services

University Of the Arts London is an education management institution which offers tertiary education in art, design, fashion, communication, photography, graphic design etc.

I am an experienced Service Manager committed to delivering excellent customer service by working closely with key stakeholders to understand immediate and future requirements. I manage my team through building an understanding of what motivates individuals & encourage them to develop their strengths which in turn benefits the business. I successfully design, develop and deliver ITIL aligned services to varying customers including service providers, public sector and commercial organisations. I ensure all services within my remit can be appropriately measured and exceed customer expectations while finding ways of continuously improving services. I ensure projects are delivered on time & within budget. My technical background aids me in both communicating with engineers & translating technical issues into a form which can be understood by business personnel. I am experienced in Windows server, VMware, networking, security solutions, Prince2 and hold ITIL V3 certifications.