Keith Joy Email Address
@arts.ac.uk
Head of Technical Services
University Of the Arts London is an education management institution which offers tertiary education in art, design, fashion, communication, photography, graphic design etc.
I am an experienced Service Manager committed to delivering excellent customer service by working closely with key stakeholders to understand immediate and future requirements. I manage my team through building an understanding of what motivates individuals & encourage them to develop their strengths which in turn benefits the business. I successfully design, develop and deliver ITIL aligned services to varying customers including service providers, public sector and commercial organisations. I ensure all services within my remit can be appropriately measured and exceed customer expectations while finding ways of continuously improving services. I ensure projects are delivered on time & within budget. My technical background aids me in both communicating with engineers & translating technical issues into a form which can be understood by business personnel. I am experienced in Windows server, VMware, networking, security solutions, Prince2 and hold ITIL V3 certifications.
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