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Ciaran Nelson Email Address

abcdefg@anglianwater.co.uk

Job Title

Director of Brand and Communications

Company
Anglian Water

Anglian Water Services Ltd provides water and wastewater services.

Bio

I'm the Director of Brand and Communications at Anglian Water. I protect and promote our reputation with the media, customers, colleagues, regional and national stakeholders, defining, developing and defending our brand. The Brand and Communications directorate comprises the press office, social media and marketing teams, internal communications, website development, design, events, and stakeholder engagement. We're geographically the largest water company in England and Wales, with more than six million customers. My job is to develop communication strategies, campaigns and creative initiatives that work across multiple channels, internally and externally. Our objectives are to build customer trust, defend our brand and reputation and create an informed and empowered workforce, at the same time as promoting the importance of water and infrastructure for the health of our region, our economy and our natural environment. Defending the company in the face of incident and crisis is part of the day job. Previously, I ran the national press office at the RSPB. I shaped the charity's media and communications strategies after working on Norfolk coast nature reserves and managing regional communications from its East of England HQ in Norwich. I'm a media junkie with a passion for news and a well told story. Frost under foot, gales in my face and rain down my neck help me detox at the weekend (in the summer, it's sunburn, mountain paths and wildlife wherever I can find it). This is what makes me tick, and gets me to work with a smile in the morning. Specialties: communications strategy development, media relations, external communications, internal communications, crisis and issues management, social media strategy development and implementation, stakeholder management and engagement strategies, targeted campaigns, and communications activity that supports business, policy or behavioural change.

Last University
Graduated from Oriel College, Oxford University
Location
Lives in Peterborough, United Kingdom.

Other people working at Anglian Water:

Steve Trippier*********@anglianwater.co.uk
Pete DuellHead of Strategy, Architecture and Planning
M. Smith******@anglianwater.co.uk
Scott SnowdenStrategy and Change Manager
A. Hicks******@anglianwater.co.uk
Clive BullField Technician
S. Berendsen**********@anglianwater.co.uk
Pete HollandHead of Operational Service Delivery
Sr.***@anglianwater.co.uk
Kate KellyGroup Human Resources Director
Martyn OakleyCustomer Operations Director
R. Harris********@anglianwater.co.uk
N. Harvey********@anglianwater.co.uk
Jane TaylorHead of Customer Service
Iain Fry****@anglianwater.co.uk

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