Lauren Quick Email Address

Information Technology Supervisor Global Service Desk

At ALDI, we want you to love grocery shopping as much as we do. That s why we take our time choosing our products, so we can guarantee quality and freshness while keeping customer s carts full and their wallets even fuller.

Positive and motivated professional leader certified in ITIL that established a successful Center of Expertise supporting SAP and integrated multiple international helpdesks that support retail applications into a Global Service Desk. I am also responsible for the processes, procedures and day-to-day operations of the Global Service Desk, along with the development of agents and restructuring the support model. •Developed and led over 40 technical helpdesk agents to support ALDI stores •Created helpdesk processes and procedures based on best practices and ITIL framework •Created a Center of Expertise technical and business support SAP Finance and Controlling (FI/CO), Asset Accounting, Consolidation and Reporting •Created and executed national training of approximately 500 users of the ITSM •Developed an international service desk supporting 10 countries •Integrated two existing helpdesks into the Global Service Desk