Nate Berger Email Address

Senior Product Manager, Demand Response

AGL Energy is a utility store which located in Sydney, NSW.

Product and marketing leader with over 10 years of experience creating digital products and experiences that customers love in the energy and cleantech industries. A passion for innovation through design thinking, lean planning, and agile. Recent Highlights: • Led the design, development and delivery of national consumer demand management product suite, reaching up to 1 million consumers. • Developed strategic roadmap for a connected home platform, partner ecosystem (incl. Amazon, Apple, Google, Samsung), open-APIs, and AGL virtual assistant to deliver plug & play experiences for consumers across energy management; security, and electric mobility. Endorsed by C-level executives as enablers of new business growth. • Digital lead on the design, development, and launch of Australian-first service providing households with a breakdown of their energy spend by appliance. Highly positive results across adoption, engagement, and NPS. • Digital lead & SME on development of integrated energy management services helping households to optimise energy usage and spend across self-generation (solar), storage and grid. This includes demand management programs enabled by energy disaggregation and orchestration of in-home devices. • Led cross-functional team in the development of AGL’s first mobile app for 3m customers. Involved business case development, research insights and customer co-creation, product vision and strategy, features roadmap, stakeholder management, IA/UX design, usability testing, and go-to-market planning. AGL’s first product delivered using agile methodology. • Initiated and developed a proactive notifications program to reduce churn. This resulted in a $3m business benefit through customer retention and lower cost to serve.