David Batey Email Address

Director Technical Support

Your sequencer. Our solutions. Powerful discovery. Whole Genome Sequencing Whole Exome Sequencing De novo Assembly Single Cell Genomics Single Cell V(D)J V

Over 20 years experience in commercial organizations of Start-ups to Fortune 1000 companies. With a strong technical background, rigorous application of business processes and laser focus on Customer Experience I have led both regional and global organizations to transform and scale customer-facing operations. Proven leadership in strategic planning and tactical management for Customer Success. I have hired, trained, managed and retained Customer-facing Teams including Technical Support, Call Center, Field Applications, Training, Service and Service Contracts. Specialties: Building both In-house and Field Customer Success Teams Data-driven design of Customer Experience Multi-channel Contact Centers CSAT, NPS Customer self-service through Portals, Web, Communities Infrastructure design, implementation: Salesforce, Oracle, Zendesk, Qualtrics, Bridge LMS Training and Certification programs KOL Collaborations/ Business Development Business Process design