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David Batey Email Address


Job Title

Director Technical Support

10x Genomics

Your sequencer. Our solutions. Powerful discovery. Whole Genome Sequencing Whole Exome Sequencing De novo Assembly Single Cell Genomics Single Cell V(D)J V


Over 20 years experience in commercial organizations of Start-ups to Fortune 1000 companies. With a strong technical background, rigorous application of business processes and laser focus on Customer Experience I have led both regional and global organizations to transform and scale customer-facing operations. Proven leadership in strategic planning and tactical management for Customer Success. I have hired, trained, managed and retained Customer-facing Teams including Technical Support, Call Center, Field Applications, Training, Service and Service Contracts. Specialties: Building both In-house and Field Customer Success Teams Data-driven design of Customer Experience Multi-channel Contact Centers CSAT, NPS Customer self-service through Portals, Web, Communities Infrastructure design, implementation: Salesforce, Oracle, Zendesk, Qualtrics, Bridge LMS Training and Certification programs KOL Collaborations/ Business Development Business Process design

Last University
Went to University of California, Santa Cruz
Is based in Anchorage.

Other people working at 10x Genomics:

Serge SaxonovCo-founder and Chief Executive Officer
Michael Schnall LevinChief Technology Officer, Founding Scientist
Andrew PriceVice President of Research and Development
John DonaldsonYoung Professional in Minneapolis
Paul WyattAccount Manager
Jean PhilibertChief People Officer
Alvin LiangSenior Software Engineer
Adam Bemis**********@10xgenomics.com
Rajiv BharadwajVice President, HW Engineering and Microfluidics
Jeff MellenMaking Stuff
Eric Leblond**********@10xgenomics.com
Steve Glavas**********@10xgenomics.com
Jason BellAssociate Director, Technology Strategy
Edwin HauwSenior Director, Strategic Marketing

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