Silvia Heras Email Address

Marketing Manager

Zurich Insurance Group: A global insurer whose strategy focuses on providing the right general insurance and life insurance solutions for its individual, small business, medium-sized business and corporate customers.

My experience is specific to: - Marketing Customer Communication Management. - Media Marketing responsable in Direct Motor Insurance Business. - Cross cultural business and regional boundaries experience through Zurich Financial Services and BP Oil Spain S.A. and Marketing /Retail businesses. - Customer relationship management experience: 40 Dealers-franchised sites, 130 M litres sales. - Marketing Planning, Analysis and Control experience: Mediterranean Marketing Budget 30M$ - Leadership and multicultural team management experience: 7 people as Iberia Loyalty Manager and 12 as Marketing Manager. Business management board member. - Key competencies include: Business Awareness, Partnership and Teamwork, Strong analytical and numerical skills, Interpersonal/Communication skills, advanced influencing skills, Negotiating skills and customer insights. - Ability to work effectively under pressure in fast – paced environments (including crisis management skills).