Andrew Henden Email Address

Global Service Executive

Zurich Insurance Group: A global insurer whose strategy focuses on providing the right general insurance and life insurance solutions for its individual, small business, medium-sized business and corporate customers.

IT professional for 30 years, with experience of in-sourcing, smart-sourcing & out-sourcing, including mergers and acquisitions. Have worked in all stages of the system development lifecycle, with specialism in infrastructure and operations. Specialized experience in leading Infrastructure RFPs and transformation projects for outsourced services at GM and Zurich Insurance. I am an experienced Service, Program and Operations Executive, holding various functional leadership roles, with responsibility for delivery of common, global best practices and services. I have worked across various automotive and isnusrance functions, including General Insurance, Life, shared Services, Finance, Technical Services, Product Development & Manufacturing. Holistic thinker, excited by new challenges, and motivating organisations through significant change programs and activities.PMI and ITIL certified. Currently responsible for IT Infrastructure and Service Management for the General Insurance segment globally within Zurich Insurance. Previously responsible for all aspects of Data Center infrastructure and operations for Zurich Insurance in Europe, and before that, Director for GM Europe Hosting & Compute services, focussed on Data Centre Service Management, and deployment of consistent achiectures and standards. Specialties: Infrastructure & Operations Executive, Program Director, Program & Project Management, IT Service Management, ITIL pratical experience, Data Centre Hosting service provision. Infrastructure architecture, planning & deployment. Team Leadership, Outsourcing Supplier Management. IT strategy & budget panning. PMI Certified. Leading virtual teams in various global, multi-cultural organisations.