Jaimene Patel Email Address

Customer Insight Manager

YOOX Net-a-Porter Group is an Italian Internet mail order retailer of men's and women's multibrand clothing and accessories.

I am a Consumer Insight and Research Consultant with over 18 years experience in designing and implementing consumer insights into businesses to help them identify key business opportunities and grow. Committed to working collaboratively with brands to provide bespoke, innovative research solutions, to effectively bring them closer to their customers and understand their evolving needs. I have a proven track record of working with small/start-up businesses requiring lean, innovative, creative research solutions, to established brands requiring expert senior consultancy. Specialities: Customer profiling, Voice of the Customer/ NPS Programmes, Panel Communities, Online Research, Focus Groups, Interviews, NPD, Mystery Shopping, Customer Experience Journey Mapping, Market and Competitor intelligence.