Director
XO owns and operates one of the largest IP and Ethernet networks that customers rely on for private data networking, cloud connectivity, unified communications and voice, Internet access and managed services including network security solutions.
Defining the Customer Experience strategy across Customer touchpoints to improve customer satisfaction, reduce churn and improve operating profit. Develop/Implement team of project managers to execute strategic initiatives. Specialties: •Proven track record to achieve corporate objectives without possessing direct management control of all departments. •Expert in Networking (Integration of Product Lines), Voice products and solutions, Data products and solutions and wavelength services. •Excellent communication, presentation and analytical skills.
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