Vice President Customer Service and Experience Design at Dow Jones
WSJ online coverage of breaking news and current headlines from the US and around the world. Top stories, photos, videos, detailed analysis and in-depth reporting.
Award winning, multi-discipline professional with a record of global leadership and expertise in e-commerce, customer experience, global customer service, self-service, operations, technology, program management, consumer and B2B products, subscription products, professional services, and media. Innovative and effective at aligning business needs and technology. A skilled team-builder and team player, consistently successful with budgeting, hiring, and resource management.
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