Senior Enablement Consultant
Whispir is a leader in the provision of a secure SaaS platform that threads together the daily flow of communications across many channels into rich and useful conversations. Whispirâs conversation platform matches and connects the right people to the right information. Rich content creation, contextual automation and cross-channel interaction, from one secure platform.
A trustworthy and focused senior manager with a passion for people, outcomes and enabling business growth and efficiencies. Offering a unique combination of skills and experiences reflecting: Exceptional written and verbal communication Strong focus on building rapport and culture in an organisation and across teams and stakeholders 25 years’ experience in the banking and technology industries focusing on business development, staff engagement, customer service and process excellence Emphasis on staff development and empowerment, enabling & inspiring people to achieve their best & enjoy their work Expert talent in business re/structuring, leveraging existing talent, building processes in line with strategies, delivering measurable outcomes to the business & key stakeholders Creates a collegiate environment, building strong rapport with colleagues and direct reports, whilst providing opportunities for staff to leverage and grow their strengths to realise their full potential Strong influencer and negotiator, with demonstrated success in collaborations between clients, management, line staff, community & suppliers Confident decision making based on analysis, collaboration and experience Expert talent in relationship management, proven success in consistently delivering value to clients and the business by understanding and aligning to client’s strategy, in turn maximising quantifiable benefits of the product and service, whilst growing revenue and stickiness for the business Extensive experience in product and service based B2B sales and servicing, delivering to small, medium, enterprise and government clients Logical and pragmatic approach to solutions and projects, complimented by the ability to turn business requirements into appropriately sized solutions Successfully managed key and strategic accounts, with a passion and drive to ensure accounts are utilising their investment to deliver business benefits Comprehensive expertise in cross and upselling through customer relationship management, understanding the client, market industry and tactical campaign marketing principles