Kristine Braun Email Address

INFOSEC Technical Project Manager West Corporation and Vice President of Marketing and Communications PMI Heartland Chapter

For more than 20 years, West has been leading the way in hosted and cloud-based solutions. We focus on four complementary components of the UC spectrum: Conferencing & Collaboration, Managed Voice, Network Services and Digital Media Services.

Professional Summary • 25+ years of Client Engagement front-line and leadership positions; delivering on the promise and earning a valued seat at the table through operational excellence. o Verticals include: payment systems and financial solutions; telecommunications and customer contact solutions; wireless/mobile; travel and transport. • 7 years of technical Project Management focused on best-in-class, cloud-based customer contact solutions including: IVR, ACD, Automated Survey, NICE recording, MPLS connectivity and customer contact center operations improvements. • Focus on customer contact planning and project execution to drive revenue generation and cost-saving strategies through the deployment of technology solutions; utilizing Lean organizational and operational models. • Fluency with SDLC, Project lifecycle, IT project management methodologies, Lean Visual Tools. • Proven background in project management and execution methodologies, implementation processes, post mortems, and managing all project and QA aspects of numerous technical implementations. • Process Re-engineering- Continuous Improvement- Lean strategies • Leadership of operations teams, including teaching project management methodologies, communicating QA and release standards, analyzing & restructuring documentation, designing project and test plan scripts, documenting and tracking defects, as well as troubleshooting and tracking issues to resolution.