Steve Jacob Email Address

ICT Professional

Located in the heart of one of Australia's fastest growing economic regions, Western Sydney University offers unlimited potential to students with the talent, drive and ambition to succeed. Ranked amongst the top two per cent of universities in the world, we value academic excellence, integrity and the pursuit of knowledge. We are globally focused, research-led and committed to making a positive impact on the communities we engage with.

I’ve extensive IT Service Delivery expertise at Senior Management and Technical subject-matter-expert levels in state, national, regional and global roles. Such positions have invariably been part of a Customer Service team, and the testimony of such teams, and their clients, highlights my commitment to customer success. I'm proud to say those endorsements reflect my systematic, methodical, and creative approach to team building, service design and delivery, and organisational change and transformation. My core expertise lies in IT Operations, IT Procurement, Cloud Strategy, and IT Outsourcing and Vendor Governance, having been on 'both sides of the table' in outsourcing engagements both large and small. ICT is my career, but a strong interest in Engineering informs my style and approach. I'm also a skilled Instructor, Presenter, and Guest Lecturer. I love the written and spoken word, and I'm experienced and comfortable in engaging with audiences ranging from conference assemblies to Executive forums. PROSCI Change Management certified. PRINCE2 Practitioner. ITIL v3 Foundation Certified. Specialties: IT Operations, Enterprise Services, and Telecoms and Network Management IT Vendor Management & Governance IT Outsourcing - Contract Management Outsourced Network Management & Contact Centre Operations IT Service Delivery (Internal & External customers) IT Organisation Administration, Facilitation & Communications