Brady Jacobsen Email Address

Chief Customer Officer

Vocus Group Ltd., formerly known as Vocus Communications, is an international telecommunications company headquartered in Sydney, Australia.

In the last 15 years I have held key customer experience, sales and operational roles in eCommerce, freight & logistics, telco and media. With a focus on customer experience strategy, design and operations I am a proven performer in setting direction, then delivering against customer experience, revenue, cost and cultural operating plans.A natural leader, with a social and participative style, I am an excellent communicator, action oriented and very driven. Whether working at executive level or directly working with frontline teams I consistently deliver transformational and sustainable change.Specialties: Service design, technology and cultural transformation, Sales and customer care management, strategic and operational business plan development and execution, digital, app and social media channel management, multi site contact centre operations, organisational and workflow design, employee engagement, performance management and incentive frameworks, process improvement and project management.