Mike Moore Email Address

Vice President Strategic Business Operations

Vlocity empowers companies to deliver a unified, omni-channel customer experience

I am a hands-on leader who builds service and support organizations that excel at making internal and external customers successful by leveraging people, improving processes and implementing technology. My teams:Make customers successful implementing technologies - First production rollouts of Oracle Manufacturing applications - First successful pilot of Interactive Television over copper phone lines - First commercial B2B media based training - 4,000+ CRM implementations - Internal product deployment showcases for Siebel Systems and Virtual Instruments Create scalability in organizations - Ran Lead->Order->Service lifecycle systems & process at Siebel, from 300 to 3,000 users - Launched a new leveraged service model to ensure customer success with fewer resources (75% reduction in growth rate of staff) - Led tier 1 ERP implementation with team of 3, automating all flows in quote to cash and reducing order errors from >95% to < 2% and increasing order volume capacity by 400%Personally, I am a utility infielder for growth organizations, switching gears rapidly as needed: - Gain/Sybase - Pre Sales - Post Sales support - Professional Services - Siebel Systems - Technical Account Management - Expert Services - Customer Programs - Services Ops - Virtual Instruments - Technical Support - Pre Sales - Professional Services - QA - Sales Ops - CIO