Ivory Heras Email Address

Accomplished Global Operations

VERITAS Software, one of the 10 largest software companies in the world, is a leading provider of software and services to enable utility computing. In a utility computing model, IT resources are aligned with business needs, and business applications are delivered with optimal performance and availability on top of shared computing infrastructure, minimizing hardware, and labor costs. With 2004 revenue of $2.04 billion, VERITAS delivers products and services for data protection, storage & server management, high availability, and application performance management that are used by 99 percent of the Fortune 500.

Revenue Generation ▪ Customer Experience ▪ High-Performing Teams I have had a very successful career as GM, VP, SVP, and EVP of education, customer care, technical support, consulting services, eCommerce business operations, global renewals, global operations, and most recently customer success — for start-up, mid-size, and Fortune 500 companies. To each organization, I have provided both the strategic and tactical leadership to start-up new organizations, turnaround underperforming businesses, and drive high-growth expansion—delivering strong and sustainable results. Highlights of my achievements include: ► Turnaround underperforming renewal rates for Veritas—to consistently exceed quarterly sales goals, building a strong leadership team, driving customer conversations earlier in the process, and changing the conversation from transactional to consultative. ► Improved global operations for Western Union—reducing costs, and centralizing a highly dispersed operation, building an educated and highly motivated workforce in expanded international locations, including Costa Rica, Lithuania, Philippines and Mexico, increasing automation, and elevating a transactional approach to a strategic one. ► Promoted through a series of senior-leadership roles with Symantec Corp., increasing its worldwide education business by 43% within six months, turning around global support operations for the Norton brand, leading the start-up of a global Norton eCommerce business, and reengineering a global renewal sales model with a dedicated inside sale team, and delivering $50M incremental revenue by creating a global license and compliance team in one year. My strengths include identifying and developing new business opportunities, restructuring and strengthening existing operations, building strong and collaborative teams and organizational cultures. I have been recognized as an authentic and relationship-oriented leader, who inspires innovation, and motivates individuals and teams to perform beyond expectations.