David Chiles Email Address

Director, Office of Organizational Policy and Governance

The U.S. Patent and Trademark Office is the agency responsible for granting U.S. patents and registering trademarks.

Astute technology Executive with strong combination of cross-functional experience in diverse industries and markets (information technology, software development, consulting, product marketing, retail sales, small business ownership). MANAGEMENT / OPERATIONS • Managed large software development organization taking projects from the beginning of the Software Development Life Cycle (SDLC) through launch. • Produced Operating Plan to improve the reliability and quality of a complex software system as evidenced by lower defect counts generated by Quality Assurance department. • Led product marketing team in evaluating improvements to an Internet connectivity software system decreasing customer service calls and developing improved tools for 2nd and 3rd tier technical support. • Started a signs and graphics business building its sales and customer base from zero. MARKETING / SALES • Created marketing plan for start-up business and led sales effort – building customers and prospects to over 300 individuals and businesses. • Established crucial business partners expanding customer base through referrals. • Differentiated business from competitors using a consultative sales approach and thereby improving closing rates. MIS / TECHNOLOGY / SOFTWARE ENGINEERING • Unprecedented track record in development and delivery of software systems including embedded systems, multi-tier applications, client/server applications, systems software, service-oriented architecture, etc. • Innovator with 13 granted patents across various technology areas. • Architected, designed and coded software engineering projects across multiple operating systems and hardware platforms using a variety of programming languages. Specialties: Experienced with programming languages and development technologies across multiple operating systems and hardware platforms. Experience with Microsoft Office and Adobe Create Suites products. Experience with Web development technology and software applications. Strong knowledge and experience with SDLC processes. Accomplished technical writing capable of writing requirements through design documents. Sales, Marketing, Advertising and Business Development experience.