Director, Technology Support Operations
University Hospitals, one of the nation's leading health care systems, provides high-quality, patient-centered medical care at locations throughout Northeast Ohio. Call us at 1-866-UH4-CARE for an appointment.
Highly experienced operational support leader that is adept in the areas of service desk management, ITIL-based incident and problem management, network operations centers, support center operations, vendor management, and transformational leadership. This combination of skills allows me to lead organizations through transformational activities to maximize their benefit to our clients, partners, and ultimately the organization. Specialties: Service Desk Management, Network Operatons Center Management, Incident Management, Problem Management, Support Center Management, Outsourced Management, Contract Negotiations, IT Management, ITIL Based Operational Management
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