Martin Gurth Email Address

Manager Vacation Pkg Customer Policies

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Martin spent the majority of his career with Expedia Group in CX and Customer Support Leadership roles in addition to playing a key role in developing Expedia's Crisis Management processes. Martin has an outstanding record of leadership, extensive knowledge of the travel industry and is a respected leader in the CXE & Travel Industry. Specialties: *Natural Language Processing *Policy and Process Creation *Increasing Customer Loyalty *Performance Improvement *Contact Center Operations *Employee Development *Quality Management *Process Management *Crisis Management *Implementation of Policies and Processes *Employee Communications *Customer Communications *Social Media Customer Service Management *Net Promoter Score *First Call Resolution *Customer Satisfaction *Lean Six Sigma *Six Hats of Thinking *Competitive analysis *Natural Language Processing *Sentiment Analysis