Chris Goossens Email Address

Senior Vice President Customer Experience

Welcome to TNT. We offer door-to-door shipping to more than 200 countries--connecting people and businesses all over the world.

Chris Goossens Senior Vice President Customer Experience Fedex Europe Chris Goossens joined FedEx in May 2016 when FedEx acquired TNT where Chris held leadership positions since 1988. She served as a TNT board member since 2004. In 2007 TNT won the first ever European Business award for Total Customer Focus as a result of the end to end customer experience strategy led by Chris. Chris held many positions mainly in the commercial space and specifically in the area of sales and customer service until 2011 when she became tManaging Director Global Networks and Operations and representative in the board. Her responsibilities included the global air and road networks, procurement, security and engineering. In 2013 TNT won the prestigious Franz Edelman award, the Oscars in Operational Research. Later that year Chris assumed a new role of Managing Director Europe and the Americas leading the unit to a double digit growth and profit improvement in one year. Prior to the FedEx take over, Chris was asked to lead a customer experience transformation program called “the Perfect transaction” which led to record service and customer loyalty levels. After the take over by FedEx on 25 May 2016, Chris accepted the role of SVP Customer Experience Europe which she still occupies to date Specialties: Customer Experience Lean Six Sigma, Branding and identity, Customer Focus Strategies, Activity Based Costing and Management, Internal and External communication, Social and Environmental Accountability