Vijay Yadav Email Address

Solution Delivery Manager

T.K. Maxx is a retail store that offers fashion and homeware.

An accomplished, result driven E-Commerce IT Technical services and operations manager with more than 12 years of experience in Retail domain with detailed knowledge of E-Commerce systems development, implementation, support and maintenance. Detailed knowledge of architecture and end to end processes and data flows of E-commerce systems and integration with Third party and legacy systems. Proven record in quickly defining the business requirements into technical solution and implementing those to deliver business objectives. A self-motivated individual with a passion to learn and solve complex business related queries using the experience and knowledge of Business systems. Vast exposure of service delivery in 24X7 support & maintenance model of production systems. Expert in implementing ITIL principles of incident management, change management and availability management for performance and reliability of services. Responsible for managing business services in E-Commerce and marketing and implementing ITIL principles of incident management, change management and availability management for performance and reliability of services. Specific accountabilities include: • Accountable for assuring services provided to the business through 3rd parties • Responsible for managing service improvement initiatives and small projects • Responsible for the management and measurement of the Business Service Catalogue • Responsible for identifying opportunities for exploiting existing technology Specialties: • Customer relations • ECommerce operations • Store operations • Website merchandising • Warehouse management system • Program Management • Change Management • Data Center Migration • Delivery Management • Quality Management • Process Improvement • Platform hosting and configuration • Capacity Planning • Strategic Planning • AGILE development • Analytics expert (GA, Coremetrics, AgilOne, Omniture)