Kathy Pinard Email Address

Senior Director, Customer Service

TiVo's new set-top-boxes & mobile experience bridge cable & web content in one simple search for the ultimate in binge-viewing, provide 6 tuners so you never miss a show again, unparalleled storage, integrated WiFi & Stream for easy set up & content portability. It's your content, anytime, Anywhere.

Highly successful professional with a broad background gained through significant experience in multiple disciplines. Proven track record for achieving results. Currently looking for new opportunities in program/project management or customer care/operations. Strong communication skills with the ability to build enthusiasm and motivate teams. • Responsible for the development and implementation of all customer care strategies in a start up environment to establish a long distance subsidiary. Successfully launched long distance service in 13 states, achieving significant market share within six months.• Created and managed new departments in the areas of customer care, business operations and business testing.• Over 10 years of program and project management leadership experience, including the creation and management of a corporate program management office (PMO).• Over 15 years experience creating, managing and supporting call center operations, leading teams, implementing change and achieving exemplary results.Specialties: Project Management Professional (PMP) certified, program management, project management consulting, business process development/improvement, large team management, system development oversight, call center operations