Jamie King Email Address

Support Analyst

TechFlow brings together key business acumen, industry best practices, development experience, technology understanding and proven knowledge

Operations and Training Professional 23 years experience in operations management, and training & development in the restaurant industry. Opened highest volume location, $5M annually for previous concept. Moved on to open four additional locations. Designed hiring process, orientation and training process for up to 200 new team members per restaurant. Created training programs for new team members and new managers. Previously, increased profitability, executed training plan for existing store eliminating the need for borrowing staff, paying travel expenses and large amounts of overtime. Plan reduced labor costs by $40k in two months. Created numerous workshop and training classes. Taught classes on topics including servant leadership, conflict management and training complete employees. Resulted in high quality training and more confident trainers. Have experience monitoring up to eight different stores and over 75 associates at a single location with sales in excess of $4M. Taught in-depth culture and history training as well as intense skills training program. Achieved top 10 sales volume throughout the company for six straight months. Earned Master’s degree in management from University of Phoenix and B.S. in psychology from BYU. Located in San Diego, CA. Specialties: Daily Operations - Train the Trainer – Management Training/Development – Employee Training/Coaching/Management Cost Controls – Employee Relations – Program Design/Development – Recruiting/Staffing – Scheduling Operations Improvement – Leadership Assessment/Development – Strategic Vision/Planning – P&L