Melissa Harrington Email Address

Service Support Manager and Information Technology Project Manager and Deputy Program Manager

TechFlow brings together key business acumen, industry best practices, development experience, technology understanding and proven knowledge

PMI Project Management Professional (PMP), Certified Scrum Master (CSM), ITIL Intermediate Certified IT Operational Support and Analysis (OSA), Scaled Agile Framework (SAFe) Agilist Certification, Amazon Web Services (AWS) Business Professional, HDI Certified Support Center Manager, ITIL v3 Foundation Certification, IAITAM Certified IT Asset Manager (CITAM), Certified Hardware Asset Management Professional (CHAMP), Certified Software Asset Manager (CSAM), LANDesk Asset Lifecycle Manager (ALM), CompTIA Security +, Network+, and Microsoft certification training with 20+ years technical and 10+ years management experience. Proven ability to work efficiently and effectively in high-stress situations within supervisory, independent, and teamwork environments. High-energy self-starter with exceptional organizational skills. Extremely detail-oriented and able to handle multiple tasks. Exceptionally quick learner with the skill to easily grasp new technologies. Extraordinarily flexible and able to deal with short-fused requests and changing priorities. Maintain a Secret Security Clearance.