Ramona Marshall Gautreaux Email Address

Director of Customer Technology and Data

Stuller Inc. manufactures and distributes finished jewelry, mountings and findings, diamonds and color gemstones, jewelers' tools and supplies, packaging and display materials, and precious metal mill products. The company's innovative manufacturing and distribution techniques have made it the premier Just in Time" supplier to the jewelry industry. Stuller employs approximately 2100 associates worldwide. Sister companies operate manufacturing facilities in Chattanooga, Tennessee and M,rida, Mexico; direct sales offices in Houston, Los Angeles, Seattle, Miami, Toronto, Vancouver, and Guadalajara; and buying offices in Israel, Hong Kong, and Thailand. In June of 2005, Stuller was named a Diamond Trading Company (DTC) Sightholder for the 2005-2008 Supplier of Choice contract period. As a Sightholder, the company assumes a position as an elite member of the diamond industry, joining a select group of leading diamond manufacturers."

Ramona has over 28 years of experience in the jewelry business, with concentrated experience in marketing for the loose diamond and gemstone segment of the market. She recently assumed a new role, Director of CRM and Customer Insights. Key areas of expertise include:Customer Relationship ManagementStrategic development of customer relationship infrastructure implementation plans. Leadership role in establishing best practice metrics to provide consistent information to stakeholders. Creatively determine demographic information that will benefit all merchandising and sales areas. Lead data remediation and collection efforts.Integrated Marketing PlanningCreate annual marketing plans and strategies that leverage all available communication channels. Lead efforts to ensure plans are completed and delivered on schedule. Marketing plans are designed to support the cross-collaborative efforts of various businesses within the company and are in alignment with the overall corporate goals.Product PromotionsLead efforts to launch and promote new products and/or services and improve upon existing materials and programs. Provide budget requirements for all projects. Forecast sales and establish goals in order to have a viable return on investment - both monetary and resource investments. Ensure all projects are in keeping with the corporate brand identity. Project Management Plans and coordinates efforts to launch and promote new products and/or services and improve upon existing materials and programs. Provide budget requirements for all projects. Ensure all projects are in keeping with the corporate brand identity.Public Relations Communicate information to the trade press through press releases, interviews, lectures, trade shows, events and all other corporate communication channels. Create and implement educational materials for internal and external customers that provide product benefits and selling strategies.