Paul Stachura Email Address

Chief CARE Officer State Auto Insurance

State Auto |

Insurance industry claims and risk engineering executive with 4 decades' success bolstering operational efficiency/effectiveness and reshaping organizational cultures. Delivered impact by producing high levels of associate engagement, integrating 21st century technologies to modernize operations and facilitating well over $100 million in cost reductions. Communicated organizational mission, vision, and values with clarity, securing buy-in from all stakeholders. Prioritized critical needs, established relevant KPI measurements and built initiatives and teams to execute strategic plans to improve performance. Highly effective in recognition, acquisition, development, retention, and motivation of talent at all organizational levels. Career Highlights: Chief Claims & Risk Engineering Officer (CARE) | State Auto Insurance Companies ★ Played key role in transforming conservative/traditional company into digital, forward focused one prepared to succeed in 21st century. Rationalized staff at all levels and aggressively pushed utilization of modern technologies. Facilitated massive shift by rebuilding culture, improving alignment of enterprise-wide teams. Positively impacted product, pricing, distribution relationships, account relationships, and market brand/reputation. Chief Claims Officer of North America & Head of Global Claims Transformation | QBE North America ★ Created standardized processes involving claims handling, personnel administration, and client engagement/communication where none previously existed after historic failed integrations post acquisition. Moved several technical processes in-house and improved third party administrator (TPA) governance. Reduced expenses and improved indemnity results. Developed and implemented strategic plan to outsource claims of under $100,000, an industry first for company’s size. Senior Vice President, International Claims | Chubb & Son ★ Created organizational model that provided predictable claims handling capabilities for company’s global client base, enabling portfolio growth of global accounts. Subsequently developed consistent processes, procedures, auditing, reporting requirements, as well as corporate cultural guidelines. Utilized knowledge of cultural variances, country-specific business practices, and worldwide vendor partnerships gained via international experience.