Jacqueline Mueller Email Address

Director, Professional Services Sales

SMG Marketing Group Inc. is a leader in the healthcare information market, providing comprehensive profile databases and innovative analytical software tools that help solve a variety of healthcare marketing business problems. SMG is part of QUINTERNET(TM) Informatics.

Impacting human experiences at scale! I am a passionate and innovative business leader accomplished in building powerful relationships, transforming experiences and building teams that accelerate top and bottom-line growth. As an enterprise software Customer Success Leader and Customer Experience Professional (CCXP) with 16+ years of experience, I've consulted some of the world's largest brands on how to transform customer and employee experiences. B2B SOFTWARE + SERVICE INDUSTRY EXPERTISE -> Collaborative work management | Customer Service Software (Experience Management, Feedback Management) | Analytics Software (Business Intelligence, Text Analytics, Visitor Behavioral Intelligence, Predictive Analytics) | Experience Management Consulting & Analysis | Custom Marketing Research (Methodology Design + Fielding) | Custom Data Analysis Strategy (Data Modeling, ROI Analysis) SKILLS - > Trusted partner + advisor | Mentor + coach | CX Pro | Strategist | Innovator | Storyteller | Value-driver | Relationship-builder | Client Advocacy Strategist | Data analytics | Action-Oriented | Process-improvement | Industry thought leader | Goal-focused | Detail-oriented | Positive | Culture Champion | Customer-obsessed | Pendo | Smartsheet