Crystal Chang Email Address
@sfgov.org
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Project Lead - Currently leading a service desk project with TCS|Management - manage End to End operations for the helpdesk portfolio|Process Management - Monitoring and Analyzing agreed-to levels of Service|Quality Analysis - Monitor and analyze Quality Standars|Command Centre Operations - Planning Schedules and finalizing monthly billings|Incident Management - Incident management on basis of all levels of SLA. Remedy, HPSD, ServiceNow|Previous Experience|Team lead at CSS Corp|Been a process/technical trainer with networking techology basics|Quality Analyst
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