The Sears Holdings Corporation is an American holding company headquartered in Hoffman Estates, Illinois, a suburb of Chicago.
PROFILECall Center professional with 16 years experience in leadership and operations, workforce analysis, planning, social media and resource management for large call center operations in the Retail and Banking industries. Strong analytical skills, with the ability to execute operational strategies that drive the attainment of goals for service levels, forecasting and operating expense. Demonstrated ability to lead teams in the delivery of goals for phone, e-mail and social media channel in the context of highly fluctuating call center variables, such as call volume. Proficient at planning for large - scope, high visibility initiatives. Proven ability to effectively collaborate with enterprise business partners.Specialties: call center and contact management, contract management, vendor relations, business strategy, public relations, crisis management
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