Jeff Baldwin Email Address

Senior Manager End User Support

Sargento Foods Inc. is a food & beverages company which supplies shredded, slices and snack natural cheeses.

Dedicated, customer service focused and approachable leader with exceptional interpersonal skills and a strong work ethic that is skilled in mentoring employees to enhance their skills and foster career advancement. 25 years of diverse information technology experience to include; • 24 years project management with LAN/WAN, server, telecommunications infrastructure, data center migration, help desk/call center, systems and software implementation projects • 30 years I.T. operations supervisory/management • 7 years LAN/WAN, server, desktop computer hardware, software and peripheral configuration, installation, and support • 4 years systems analysis, design, programming, and technical training experience. • Proficient at providing management and oversight on the delivery of business solutions in complex, geographically dispersed matrix organizations. • Proven expertise in effectively managing projects through the use of tools and templates for resource planning, risk/issue management, financial management, implementation, planning, and scope management. • Skilled at working in and leading cross functional, geographically dispersed project teams, employing standard project management discipline and processes in delivering the right technology solution to the internal business partner on time and within budget. • Multi-faceted manager exhibiting a combination of general business acumen, industry intelligence and broad technical knowledge, coupled with the ability to plan, coordinate and execute as core competencies. • Possess superior organizational skills and the ability to coordinate across multiple support partners. • Strong leadership, facilitation, time-management, listening, presentation, problem solving, customer service, oral and written communication, and employee development skills. • Experienced at building strong team environments and fostering open communications.