Director, Field Service and Infrastructure Operations
Accomplished Senior IT professional with in-depth experience in Computer Technical , Retail and Supply Chain Real Estate IT Infrastructure , Help Desk and Level 2 support management. Extensive and progressive computer/network support experience for large global companies with mixed computing environment including Windows Server and HP Unix. Innovative Service Desk support to thousands of users globally, earning a solid reputation for efficiency, complex problem resolution and professionalism. Excellent communication and diagnostic skills consistently solve problems and rarely escalates issues. Consistently achieves cost savings.Specialties: Customer Service, Troubleshooting and remediating complex issues,IBM Tivoli Identity Management, Windows and Unix Servers, SOX IT Controls, Reporting, Process improvement, Documentation
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