Vice President, Information Technology Governance
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Highly motivated IT professional with over 20 years experience with a diverse background of project portfolio management with oversight for all IT systems with Red Roof Inns, working as the key liaison with all department leaders to govern the management of technology development and systems. Solutions oriented leader with notable success directing a broad range of initiatives. Demonstrated proficiency in customer relationship where technical solutions are easily translated in documentation and dialogue. Currently at Red Roof Inns as Vice President, IT Governance, responsibilities include ensuring that company’s global business processes and capabilities support the current and future growth with special emphasis in the strategic areas of distribution, financial systems, contact center, property management, CRM systems and processes. Key aspects of this role are to work with the business entity to initiate, drive, and implement projects and system development providing growth, cost reduction, while focusing on business improvements. Other experiences include: Management of development & integrations to proprietary booking and hotel management applications; development of ROI, Business Requirement & System Design Documentation, full test protocols for both minor & major project plans; development and maintenance of disaster recovery and business continuity plans, user interface specification design, development & maintenance of call routing and call handling scripts; management of International contact center with sales operations, training, quality assurance, customer service, loyalty and travel agent departments.