Mark Donnelly Acxp Email Address
@rank.com
Head of Customer Experience
The Rank Group is a gambling company based in the United Kingdom.
An accomplished and Accredited Customer Experience Professional, my main areas of expertise include; •Customer Experience Management •CX Strategy •Customer Journey Transformation •Continuous Improvement Programmes •Technology Innovation, including Salesforce, New Voice Media and Upland Rant & Rave •Customer Service innovation •Contact Centre best practice I am an innovative and highly motivated Customer Experience professional with a true passion for putting the customer first. With hands on experience across multiple sectors including Leisure, Unified Comms, financial services and Betting & Gaming, I can often be found delivering Keynote speeches at industry and sector events on the innovation I use to deliver first class Customer Experience Management.
Other people working at The Rank Group:
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