Marissa Robinson Email Address

Vice President of Operations

Quivers is a computer software company which specializes in resolving channel conflict, e-commerce solutions, omnichannel, and retail experience.

Diverse expert in Software as a Service (SaaS) enterprise solutions with an emphasis on business operations, project management, operations, pre-sales engineering, UI design, and start-up consulting. Key Achievements: - Developed ground-up structure for profitable Professional Services department- Created initial structure and systems for Customer Support department- Established reporting for metric evaluation for accounting, sales, support and development departments.- Provided eCommerce strategy and consulting for globally-recognized and internationally located brands- Developed Customer Success practices for on-going client growth- Setup partner agreements with third-party service providers located in North America and APAC- Designed architectures for integrating Enterprise Resource Planning (ERP) and Inventory Management solutions- Scaled departments for fast pace growth using standardized processes and templating - Assisted in maintaining an overall average of 54% YoY growth from same store sales - Initiated mobile app strategy and design- Rebranded existing company, including all client and investor touch-pointsCore Experience:- eCommerce - Professional Services- Customer Success - Project Management- Pre-Sales Engineering- Integration Data Transfer- Partner Relations- Global Sales- UI Design - Mobile App UI Design- UI Wireframing- Marketing & Public Relations- SQL Reporting- Event Planning- Office Management & OperationsSystems & additional knowledge:HTML, CSS, SQL, Periscope data, SalesForce, Zoho, Trello, ProofHub, Jira (Atlassian), Slack, Linqpad, LucidChart, Canva, Wordpress, Cloudberry, Dropbox, Hightail, Google Drive, Microsoft Office, Excel scripting & formulas, Photoshop, Dreamweaver, Magento, WooCommerce (WordPress), Microsoft Azure Storage Explorer, Azure Data Studio (1 & 2)