Tracey Gledhill Email Address

Manager Customer Experience Design

QSuper has championed better retirement outcomes for its members for nearly 100 years. We want you to be able to do whatever you want when you finally stop work - whether that's visiting the pyramids, spoiling the grandkids or simply improving your golf handicap. The benefits of QSuper membership include a commitment to achieving solid returns, some of the lowest fees in Australia and access to death, total and permanent disability (TPD) and income protection insurance.1 All designed to help you achieve financial security both now and in retirement. This financial security can be impacted by the decisions you make on issues such as contribution rates, investment choice and insurance cover. Our goal is to work hand in hand with our members every step of the way. We want to make it easier for you to understand your options so you can make the best choices for your situation. QSuper is the super fund for people working for Queensland Government, and also has an increasing number of members who have a private sector employer contributing on their behalf. Members' spouses are now even able to apply to have their employer contribute to a QSuper account. To help our members understand their super options, we run a comprehensive range of super and retirement seminar programs. Over 450 seminars take place across the state every year hosted by specialist presenters highly skilled in the areas of superannuation and retirement. We also provide access to subsidised personal advice about your QSuper benefit from Q Invest2 whose experienced financial advisors specialise in helping QSuper members. We're committed to keeping you up to date with all the latest information, so you can feel confident that you are making the right choices for your super. QSuper works with you. It's your life, and QSuper is here to work with you to help you make the most of your super so you can continue to do the things you love. 1. Restrictions and conditions apply. Please refer to the Member guide - Insurance relevant to your situation to determine if insurance is available and for more details. 2. Q Invest Limited (ABN 35 063 511 580, AFSL 238274) Q Invest is ultimately owned by the QSuper Board (as trustee for the QSuper Fund), and is a separate legal entity which takes full responsibility for the financial services and products it provides.

Tracey is an astute leader who, with over 25 years experience in the finance sector has held a diverse range of leadership roles across strategy, innovation, design, and operational management. Tracey is inspired by the future and what could be, and has established herself with a reputation as an innovative and original thinker. She is always looking for connections and is energised when she is able to make linkages in apparent disparate phenomena through, sometimes, obscure connections. Her unique abilities and natural gifts allow her to discover elegant simplicity beneath a seemingly complex surface. Tracey is passionate about people and culture, and commits her energy to creating positive experiences for both customers and her team. A member of the Hargraves fellowship Tracey draws on customer led design methodologies to design and implement customer strategies at both a strategic and tactical level, reaching beyond traditionally perceived industry boundaries. She also draws on her exposure to Lean and Agile practices and couples that with her passion to deliver to and exceed customer expectations to instil a culture of ownership and continuous improvement, which inspires her team to question the status quo and seek simplicity and agility in everything they do. Her interest in people, human behaviour and culture extends to her personal life in the form of travel. Tracey has travelled to well over 50 countries over the past 15 years, having the benefit of experiencing many different cultures as well as a number of man made and natural wonders. Her travels have lead to her to developing a personal interest in ancient history and archaeology, which she is currently pursuing further.