Vice President Member Experience in the Call Center
Puget Sound Computer User is a financial services company which specializes in risk management, consulting, member loyalty, and marketing.
He is a Senior Manager a professional He is a hands-on, motivational leader with over twenty years of direct and bold management experience, mentoring mid-level and upper level managers to success. Viewed as “site problem solver”. Skilled in diversity management, due diligence process associated with team building, strategic planning, budgetary process, and Call Center Management. Possess detailed knowledge of all major industries, including telecommunications, commercial accounts, credit cards, Student Loans and Insurance ( Life, Health & Variable Annuity ). He is a creative and energetic hands on executive with expertise in sales, customer retention, collections and financial services environments. Proven ability to promote, organize and execute strategies that increased the overall productivity of the department, exceeding production goals each and every year.
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