Carol McGovern Email Address

Collaboration Solutions Architect

Primo Water Corporation gives you Better Living At Your Fingertips with their line of stylish, Energy Star Rated dispensers.

Currently work on the overall voice strategy, standards, and emerging technology for our business and contact centers across Ecolab. Work with our leaders and business units to align our long term goals and strategies, with the short term business goals, constraints and issues. Utilizing technology solutions to improve communication, collaboration, and efficiency. Senior network engineer for a PBM company with Cisco Call Manager (CUCM 7.X), Cisco Enterprise call center CVP, Unity Connection (CUC 7.X), and IP telephony across multiple sites. Senior network engineer, telephony, at a for profit company. Managed Alcatel, Avaya, and Nortel PBX systems globally. Extensive IP Telephony installations, Trunking, Routing, VoIP, QoS. Senior network engineer for 6 years at a large non-profit insurance company. Avaya PBX and remote sites. EAS call center with 300+ agents. Specialties: Phone system integrations, Global Dial Plans, Least Cost Routing, VoIP, TDM, PSTN, Call centers Avaya Certified in IP Telephony Implementation Avaya Certified in Modular Messging Design Alcatel Qualified Field Professional Cisco UCM (CVOICE, CIPT, QoS, TUC) ROLM (Siemens) Nortel NEC