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Matt Franey Email Address


Job Title

Customer Service Director

Orange Business Services

Orange Business Services, the Orange branch dedicated to B2B services, is not only a telecom operator, but also an IT solutions integrator and applications developer in France and around the world. Its 20,000 employees support companies in all areas of their digital transformation: mobile and collaborative workspaces| IT/cloud infrastructure| fixed and mobile connectivity| private and hybrid networks| applications for Internet of Things, 360 customer experience and Big Data analytics| and cybersecurity thanks to dedicated experts and infrastructure to protect information systems. More than 3,000 multinational organizations and 2 million SOHOs, enterprises and local authorities in France rely on Orange Business Services as their trusted partner.


I am an expert in leading the transformation and delivery of stable, profitable IT and telecommunications managed services. I have a particular strength in ITIL based service management with ITIL Expert certification. I am a champion for continual service improvement. I also have strong capabilities in leadership, man management and mentoring. I am a PRINCE 2 Practitioner with excellent project management experience. I am currently responsible for the delivery of $30m a year of network, security and unified communications services to Orange's largest UK customer, leading an 80 person global team of service managers, technical experts and Service Desk staff.

Other people working at Orange Business Services:

Natasha PearsonHead of International Customer Marketing and Experience
Mike Sutterm*****@orange-business.com
Mark Kenealym*****@orange-business.com
Kathy Grashof CmpSenior Marketing Manager, Americas
Ismail Rebai PhdAnalytical and Business Intelligence Director
S. Teagues*****@orange-business.com
Ana Seguraa*****@orange-business.com
Sarah BargashounProject Controller APAC

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