Michael Cronin Email Address

Chief Operating Officer

OpenLink is a computer software company which provides trading, treasury and risk management solutions.

Throughout my career and as the current COO of ION Corporates, I have guided strong revenue growth and played a central role in establishing the organizational vision, driving operational excellence, optimizing customer experiences, and leading executive teams to success. Focused on outcomes, people, continuous improvement, and scalability, I am adept at delivering go-to-market leadership and committed to practicing lean operations management. As an action-oriented leader, I relish challenges, am secure enough to ask the hard questions, and creative in identifying new ways to address old problems. I am an empathetic people leader who believes in transparency and building trust to promote employee engagement and creating high performing, collaborative teams. A few areas that I am passionate about include: • Championing customer success and customer service excellence to drive retention, references, and marketability; building the necessary structures to consistently deliver exceptional services and goods that aid clients in achieving their own goals • Identifying the connective tissue between concepts and solving complex challenges • Objectively analyzing situations and using both data analytics and creativity to pinpoint new opportunities • Transforming cost centers into profit centers to generate new revenue streams and customer opportunity → Areas of Expertise: ✪ Go-to-Market Leadership: excels at directing product and solution development, competitive analysis and strategic investment decisions, targeted marketing to TAM/SAM, and optimizing market share through robust sales performance management ✪ Transformation Management: relishes opportunities to propel change and execute initiatives in a more effective, rapid manner that exceeds established benchmarks ✪ People-Centric Culture Builder: aligns staff to success, communicates and cascades OKRs, and inspires talent through a performance-driven but empathetic approach ✪ Presentation & Communication Skills: clearly articulates strategies, operating principles, budgets, and status updates to executive teams, boards of directors, and private equity partners; gains influence by adapting communication styles to a diverse set of audiences Go-to-Market Strategy / Change Management & Transformation / Operational Excellence / Team Leadership / Culture Development / Performance Management / Revenue Growth / Budget Management / Forecasting / Customer Engagement / Customer Success