Anitha Aravind Email Address

Head of Customer Success

Ooyala delivers personalized video experiences across all screens and is a leader in online video management, publishing, analytics and monetization. Ooyala's integrated suite of technologies and services gives content owners the power to expand audiences through deep insights that drive increased viewer engagement and revenue from video. Companies using Ooyala technology include Telstra, ESPN, Pac-12 Enterprises, Bloomberg, Telegraph Media Group, Telefonica, The North Face, Rolling Stone, Dell, Sephora and Yahoo! Japan. Headquartered in Mountain View, California, Ooyala has offices in New York City, London, Sydney, Tokyo and Guadalajara, Mexico. The company works with premier reseller and technology partners throughout the Americas, Europe, Africa, Japan and the Asia-Pacific region.

A customer service management pioneer with experience in developing strategies to deliver high customer retention and satisfaction rates. Expert leader with proven record of motivating high-performing technical support organizations to exceed both personal and organizational objectives. Solid track record of building highly responsive, customer focused, revenue producing, and cost efficient service organizations. Diplomatic and supportive leader who builds trusted advisor relationships with customers and partners resulting in increased loyalty and additional business. Decisive and analytically driven with a proven talent for P&L management, strategic planning, organizational development, and identifying core business needs and translating them into business, operational, and technical deliverables. Thrives on the challenge of improving the customer experience, support organization performance, and client relationships. Specialties: - Global Support Services & Operations - Customer Satisfaction Survey Development & Analysis - Escalation Management - Profit & Loss (P&L) Management - Strategic Partnerships • Project & Program Management - Online Community Management - Outsourcer Relationship Management - Process Redesign & Change Management - Knowledge Management - NPS & customer success