Benyam Negussu Email Address

Senior Vice President Global Operations and Partner Management

NSC Global is a professional services & managed resourcing organisation operating in 100+ countries * Cloud * Cybersecurity * Infrastructure & Network Management * SDN * Data Migration * Engineering * Project Management * MACD * Equipment-as-a-Service * Logistics * Procurement * Service Desk

I have over 25 years of experience in Information Technology Outsourcing (ITO) supporting a large portfolio of customers across various business sectors. I have held various leadership and management roles successfully balancing service operations and quality of service while meeting the company’s profit targets. My area of responsibility included the Service Desk, Workplace Services, Infrastructure Support, Application Support, Transition Services, Project Management, and Logistics Services. I have extensive experience in incident, change, configuration, release, and a problem management disciplines based on the ITIL framework and principles. I have participated and sponsored several Six Sigma green belt projects resulting in a reduction of operational cost or improving inefficient processes. I have successfully onboarded and managed several OEMs and key supplier partners that are strategically aligned to our business model and financial targets. I have worked on various managed services outsourcing solutions during the contract negotiation phase and provided consultation on pricing, service level management, tools, transition, and contract scope aligned with the company’s capabilities. I have managed P&L budgets and forecasts with aggressive revenue and margin targets, across various service lines. I have achieved margin targets in line with the fiscal year forecast.